Frequently Asked Questions
Find answers to common questions about our collections and services
How do I know if an item is authentic?
All products purchased directly from our official website or authorized global retailers are guaranteed authentic. Look for our signature branding and high-quality construction details.
When do new collections drop?
We release seasonal collections and limited-edition collaborations throughout the year. Sign up for our newsletter to receive early access notifications and release dates.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is confirmed, we are unable to make modifications or cancellations.
Do you restock sold-out items?
Most of our seasonal drops and collaborations are limited runs and will not be restocked. However, core 'Classics' items are replenished periodically.
How should I care for my ICECREAM apparel?
We recommend following the specific care instructions on the garment's internal label. Generally, wash inside out in cold water and hang dry to preserve graphics.
Do you ship internationally?
Yes, we offer worldwide shipping. Customs duties and taxes are calculated at checkout for most international destinations.